I never ever post reviews. After the experience I just had with wineonsale.com, I felt as though I had to warn others about them.
I noticed on the company's website, there is a disclaimer that reads:
"100% Satisfaction Guarantee. We Offer a 100% Satisfaction Guarantee. If You Don't Like The Wine, We'll Make It Right!" -- really?
I ordered a box of 20 mixed bottles of wine through Groupon from this company. UPS somehow broke 4 of the bottles in transit and the shipping box arrived wet, drooping, and retaped. I immediately called wineonsale.com and told them what had happened. They asked me to open the box in order to assess the damage. They requested that I take a picture of the inside of the box and send it to them so they could make it right (though I don't think they used that actual phrase over the phone). I did as they requested. After doing that, for me it was a labor-intensive hour and a half nightmare of seriously dangerous cleanup of all remaining bottles. This included responsible discarding of the broken glass, and the glass filled shipping box without getting injured. Thankfully I was extremely careful and did not get cut. Liquid wine and dried wine were everywhere, and glass (yes, shards of glass) was everywhere, and it was stuck on all of the remaining bottles, which needed to be painstakingly cleaned. The labels on some of the surviving bottles were actually damaged. I'm 60 years old and have never had to clean up anything quite like that before (and it was late at night after a really long day). Yes, I realize that wineonsale.com did not break the bottles.
The next day I called the company and spoke to Tiffany, a supervisor. I was looking to have the 4 bottles replaced as well as having some (or all!!) of the shipping refunded due to my horrible, time-consuming experience. Tiffany only offered a refund on the shipping of 4 bottles ($28), OR a reshipment of the 4 bottles that had been broken. Nothing was offered to make up for the huge hassle. This simply wasn't good enough for me. I was not satisfied with that after having such a dreadful experience. Tiffany offered nothing additional even though I suggested that she offer me 8 bottles instead of replacing just the 4 lost bottles. I also suggested refunding more or all of the shipping cost for the 20 bottles. She also offered an opportunity to return all of the remaining wine for a refund and then I would have to contact Groupon in order to get a separate refund from them - which would be lots more work for me.
I wasn't getting much compassion from this company nor from Tiffany who, when I pointed that out, said she was sorry that the wine arrived "damaged". To me, corked wine or oxidized wine is damaged wine. My wine arrived dangerously shattered, and I was stuck with the cleanup. At no time did anyone at this company seemed remotely concerned for my personal safety with their broken product, they just seemed inconvenienced by me. No one advised me to be extremely careful with the broken bottles. They did not care, and I could hear that on my phone calls to them (I also spoke to Kristina).
My patience was soon up during that first call with Tiffany. Our conversation was going nowhere so I asked her to think about my situation and reconsider. I told her I would call her back later in the day. I called back hours later and got the same answer from Tiffany. I was calmer and more patient on that second phone call with her. During the first phone conversation, Tiffany, who likes to have power over her customers, reminded me that I should be nice to her and not "cop an attitude" because she was the "person who could help me". She reminded me of this at least twice during our first conversation on April 2, 2025 (yes Tiffany, go back and listen to the recorded phone conversation we had). In my opinion Tiffany never actually helped me. She likes to talk over the customer - she actually agreed with me that she likes to do that when I pointed it out, on our second conversation. She is sarcastic and, at times, nasty, aggressive, and even bitchy. She's an actual supervisor for this company?? If Tiffany is the voice of wineonsale.com, the company is in deep trouble. The only thing she and I agreed on is that I was the victim in this situation. Again, there was no compassion from her.
No, I wasn't satisfied, and nowhere near 100% satisfied like the company's disclaimer reads. I cut my losses with my 16 messed up bottles of remaining wine and accepted the offer for a reduction in shipping on my order. No, the company will not be replacing those 4 broken bottles. No, wineonsale.com, you didn't "make it right". Tiffany actually made it worse. Before we hung up the phone, I left her with a promise to post this true story as widely as possible. I'm keeping my promise, Tiffany.
Stay away from this company, Stay away from Tiffany!!!!!
PS - There seem to be many recent negative reviews about this company regarding their terrible custo...
